CANCELLATION POLICY

Upon booking your appointment, you're agreeing to the following policies of my business. **Cancellation & No-Show Policy** A 24-hour cancellation notice is required. If notice of cancellation is not provided, a 50% cancellation fee of your booked service will be due at the time of cancellation. If the fee is not paid, future bookings will be restricted. Emergencies that arise after the cancellation window will be considered on a case-by-case basis. I reserve the right to waive or enforce the cancellation fee at my discretion. **Late Arrivals & No-Shows** If you are more than 10 minutes late, your appointment will be canceled, and the 50% cancellation fee will apply. No-shows will be charged 50% of the service fee (via the card on file). After two no-shows, future bookings will be restricted. **Retainer/Booking Fee** Some services require a non-refundable retainer/booking fee for new clients at the time of booking & is agreed to upon booking your appointment. This fee secures your booked time as well as mine. The retainer/booking fee will go towards your balance at the time payment for services is due. If you cancel after the 24-hour cancelation window has passed, your booking fee can/will go towards the balance of your 50% cancelation fee. If you no-show your scheduled appointment, you forfeit your booking fee & it can/will go towards the balance of your 50% cancelation fee. **No Refunds** If a client experiences an adverse reaction during the service, it will promptly be stopped & the lashes &/or products will be removed free of charge but the retainer/booking fee will not be refunded to cover time & products cost loss. In the rare case that a client is dissatisfied with the results of their service or experiences an allergic reaction after/during the appointment, I will not be liable & no refunds will be given, as a consultation & intake form asking for possible allergies & medical conditions is filled out prior to your appointment to ensure we are not applying any known allergens & would not be the fault of the service provider, me. Consultation is always done for each client before the service begins to discuss the desired outcome or possible allergies to ensure each client leaves happy & healthy. There is time at the end of the appointment to discuss the outcome of the service & that would be the appropriate time to bring up any concerns or dissatisfaction with your service so that I can fix or adjust anything necessary for you, the client, to leave happy, healthy & 100% satisfied with your service. Additional Policies/Notices: No children or extra guests can/will be allowed during your service. As a service provider, I value and respect your time, I strive to provide the best luxury services and I want each client to leave satisfied! Thank you for understanding!